How can we help make you business more efficient?? Sign up today to book your personal consultation.
We at Pride Media offer comprehensive market survey analysis that can provide valuable insights for businesses. By evaluating various aspects of a company, such as target audience, competition, and market conditions, your market surveyor teams can assist businesses in making informed decisions and developing effective strategies. Additionally, Pride Media helps evaluate businesses' efficiencies using key criteria and creates customized monthly Market Survey scores. This can help business owners identify trends within their own company, staff, industry, and customer base, allowing them to maximize their business potential.
1. First Response Time (FRT)
This measures the time it takes for a customer to receive the first response after reaching out for assistance. It helps gauge the speed of initial support provided.
2. Average Resolution Time (ART):
This KPI measures the average time taken to resolve a customer's issue or inquiry. It indicates the efficiency and effectiveness of the support provided.
3. Customer Satisfaction (CSAT):
This metric measures the level of customer satisfaction with the service they received. It is often gathered through surveys or feedback ratings and helps assess overall customer happiness.
4. First Contact Resolution (FCR):
FCR measures the percentage of customer issues that are resolved during the first interaction or contact with customer support. It reflects the ability to address customer needs promptly and efficiently.
5. Customer Retention Rate (CRR):
This KPI determines the percentage of customers who continue their relationship with a company over a specific period. It indicates customer loyalty and satisfaction with the service provided.
6. Net Promoter Score (NPS):
NPS measures customer loyalty and their likelihood to recommend a company's product or service to others. It helps assess the overall customer experience and satisfaction.
We work with a large number of clients from various industries, including:
Our market survey experts are ready to assist you in developing a business strategy that drives your company for long-term success!
We love our customers, so feel free to contact us during normal business hours.
09:00 am – 05:00 pm